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Overview

At Big Blooms Australia, we take great pride in the care in the creation of product and packaging your Big Bloom florals. Our goal is to ensure that your blooms arrive at your doorstep ready for assembly.
In the unlikely event that you receive a damaged item, please contact us within 12 hours. Simply send a photo of both the box and the damaged product to sales@BigBloomsAustralia.com.au within 12 hours. This allows us to assess the situation promptly and work out a solution.

Once we review your case, we will provide you with detailed instructions on how to proceed with the return process. If your return is approved, you’ll have the option of receiving a full refund or a replacement item. We want to offer you solutions that best suit your needs.

Please remember that all returns must be initiated within 7 days and should use a trackable mail service. Unfortunately, we cannot be responsible for lost or missing packages during the return process. Thank you for choosing Big Blooms Australia!

Refunds

• At Big Blooms we aim to deliver the best possible product.
• We will gladly refund, exchange or credit where goods: are faulty.
• Refund is for product only – delivery cost is not refundable
• Photographic evidence is needed for any refunds and must be provided within 12 hrs.
• Please choose carefully. We do not give refunds if you simply change your mind, or make a wrong decision.
• Returns must be made within 7 days.
• If item needs to be returned you will be responsible for paying your own shipping costs.

Need help?

Contact us at sales@BIgBloomsAustralia for questions related to refunds and returns.